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An interview with Danny Alexander and Sean Hewens of IDEO.org

Originally published on the Best Practice in ICT4D: A Conversation blog

Sean Hewens is knowledge manager and in-house counsel at IDEO.org. He oversees IDEO.org’s mission to spread human-centered design throughout the social sector. In his role as Knowledge Manager, Sean has helped document and tell stories about every aspect of the IDEO.org design process. Previously, Sean worked at a law firm and then ran a non-profit building computer labs in Kenya and Tanzania.

Danny Alexander is a Senior Designer at IDEO.org. Prior to IDEO.org he worked in industrial and product design, and has been a partner in several start-ups. He works with IDEO.org’s clients and partners to explore new frontiers in design, with a focus on the intersection of design and social good.

Questions Asked

  • What is human-centered design?
  • Why is human-centered design important in the social sector, and is the social sector lagging behind the private sector in this regard?
  • Why is human-centered design important to the field of ICT4D?
  • Is failure at certain times not only acceptable but important?